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How can I get technical support from Arecont Vision?
Article Details

Last Updated
25th of August, 2015

Multiple channels of communication exist to reach Arecont Vision's technical support team. Our technical support team is available Monday - Friday from 5AM - 6PM PST except state holiday. Please use the below options to reach our team, dialing other departments or direct extensions may result in a delay in obtaining support.

  1. To submit an online technical support request, please use our online support portal located at After creating an account, a new ticket can be created and our technical support team will respond within 24 hours to tickets created during our standard business hours.

  2. To reach our support team by phone, please dial 818-937-0700 option 1 (Toll Free, US Only) to be connected directly to our technical support team. You will be placed in our phone support queue and a representative will be with you as soon as possible to assist. If you are calling after hours, you can leave a voice mail with our support team for follow up the next business day within 24 hours of the start of business.

  3. Email support is available by sending an email to [email protected] Email support requests will receive a response within 24 hours during our regular business hours.
To help expedite your request for support, please have the following information available when calling:

  • MAC address and model of camera (in the About tab of the camera web interface)
  • Firmware revision (in the About tab of the camera web interface)
  • Any 3rd party software being used
  • Make and model of any switch in use
  • Type of power being used (PoE or external power)
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