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My camera is not detecting using the AV100 installer utility
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Last Updated
2nd of July, 2012

Camera detection may see interference for a few reasons. Prior to investigating any of the software level fixes listed below, camera wiring and power should be verified. This can easily be verified by swapping in a known working camera in place of the camera in question. If multiple cameras will not detect with the same configuration, look in to the following possibilities.

  1. Multiple network interfaces being active. For the purposes of detecting and configuring an Arecont Vision camera, please make sure only one network adapter is enabled. Additional adapters can be disabled by accessing:
    • Windows XP: Double click Network Connections within Control Panel. Right click any wireless adapters or secondary NICs and select Disable.
    • Windows 7: Click Change Adapter Settings in the Network and Sharing Center. Right click any wireless adapters or secondary NICs and select Disable.

  2. A non static IP address or an APIPA (automatic private IP adress) address assigned to the PC which is attempting to detect the camera. A static IP should be assigned when attempting camera detection to ensure appropriate detection. This can be done by the following methods:
    • Windows XP: Double click Network Connections within Control Panel . Right click on the wired adapter and select Properties. Select Internet Protocol (TCP/IP ) and click Properties. Select Use the following IP address and enter in a static IP. An address such as a 192.168.*.* address will work well for the purposes of detecting the camera.
    • Windows 7: Click Change Adapter Settings in the Network and Sharing Center. Right click on the wired adapter and select Properties. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Select Use the following IP address and enter in a static IP. An address such as a 192.168.*.* address will work well for the purposes of detecting the camera.

  3. Network security devices (Firewall, router, etc) may prevent the camera installer utility's broadcast from reaching the camera. For the best results in detecting the camera, ensure that the camera and the PC in use are both connected to the same physical network switch.

  4. Windows Firewall may be enabled. This can be disabled by:
    • Windows XP: Click Start, click Run, type Firewall.cpl, and then click OK. On the General tab, click Off (not recommended). Click OK.
    • Windows 7: Click Start, type Firewall.cpl under Search Programs and Files, and then press Enter. Click Turn Windows Firewall on or off on the left sidebar. The firewall can then be disabled for each type of network by clicking Turn off Windows Firewall (not recommended). Click OK.
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