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There were 16 articles found in this category:
  1. questionHow can I get technical support from Arecont Vision?
    Multiple channels of communication exist to reach Arecont Vision's technical support team. Our technical support team is available Monday - Friday from 5AM - 6PM PST except state holiday. Please use the below options to reach our team, dialing other departments or direct extensions may result in ...

  2. questionMy camera is not detecting using the AV100 installer utility
    Camera detection may see interference for a few reasons. Prior to investigating any of the software level fixes listed below, camera wiring and power should be verified. This can easily be verified by swapping in a known working camera in place of the camera in question. If multiple cameras will ...

  3. questionHow do I use the AV100 camera installer utility to find my camera?
    Arecont Vision cameras can be configured either through the AV100 software or via the embedded web interface. The AV100 software is available both on the disc that comes in the box with the camera as well as on the Arecont Vision web site at http://www.arecontvision.com/softwares.php?attr=194 un ...

  4. questionWhy does my camera detect with a status of "Video Unavailable" in AV100?
    This is most commonly a result of the camera residing in a different network from the PC running the Camera Installer utility. Once the camera has been assigned to an address in the same subnet as the PC, the Result field should change to Installed, Online. This can also be a result of having mu ...

  5. questionMy camera keeps losing its IP when I disconnect it and reconnect in another location.
    Any modifications to the camera's IP address through the onboard web interface require the settings to be committed to flash memory. This can be done under the System or Administration tabs of the web interface by clicking Save All or Save all settings to flash. Without doing this step, the chan ...

  6. questionWhy am I unable to focus my camera?
    Both C and CS mount lenses will operate with Arecont Vision cameras. CS mount lenses do not require the usage of a C to CS adapter ring (see image below). C mount lenses do require the usage of the C to CS adapter ring. If a C mount lens is used without the adapter ring, the image will not focus ...

  7. questionWhy do my cameras have an asterisk next to them in the AV100 camera installer?
    An asterisk (*) indicates the camera's IP address has been locked using the 'Lock IP Address' function of the camera. In order to unlock the camera, the PC runnin g the AV100 Camera Installer utility must be in the same network as the camera. For example, a camera assigned a 192.168.1.100 add ...

  8. questionMy image is completely black at night but I am using a Day/Night camera. Why am I not getting any video?
    Arecont Vision Day/Night cameras (models ending with -DN) are compatible with IR illumination sources. -DN model cameras include an IR cut filter which allows for IR illumination to be filtered out during day operation and then exposed to the sensor during night operation. Without IR illuminatio ...

  9. questionHow do I assign a subnet mask and gateway to my camera?
    Access the camera's web interface by typing the IP address of the camera in your web browser. From there, click on the Network tab and enter the mask and/or gateway. Once set, save your changes under the Administration or System tab by clicking Save All Settings to Flash or Save All.

  10. questionWhich network ports are used for Arecont Vision cameras?
    Arecont Vision cameras operate on the following ports: 69 - TFTP 80 - HTTP 554 - RTP All cameras are also capable of configuring a secondary HTTP port for connectivity. This secondary port is set to 8080 by default. To reconfigure this port, access the 'Network' tab of the camera's web interfa ...

  11. questionWhat is the best method to focus my camera?
    For varifocal lenses, first select the appropriate focal length using the zoom ring on the lens and identify the target. Next, open the iris ring of the lens completely so the maximum amount of light hits the sensor. Looking in the end of the lens, you will notice the iris shifts from a pinpoi ...

  12. questionHow do I save camera settings after making changes via the web interface?
    Settings must be committed to flash memory after making changes via the camera's web interface. This can be done under the Administration or System tab of the camera depending on the firmware currently loaded.

  13. questionHow can I improve the frame rate of my camera?
    If your camera is not currently streaming at the maximum frame rate, ensure that it does not currently have multiple connections running. Arecont Vision cameras will divide the maximum frame rate across multiple unique connections. A camera with a maximum of 32fps which has 4 unique connections ...

  14. questionHow do I update firmware? What are the detail instructions?
    Varying camera models use different firmware files. The camera model is listed in the file name of the firmware update file. DN model cameras and non DN cameras typically do not use the same firmware file for older cameras. Newly released camera models combine both DN and non DN models in to t ...

  15. questionWhy do I get a timeout error when trying to update firmware?
    When updating firmware on any Arecont Vision camera, any 3rd party recording systems or other software applications which are connecting to the camera must be disabled. Any connections to the camera during the upgrade process may result in a timeout error or other failure to upgrade. Custom MTU ...

  16. questionWhat is Wireshark and where can I get it?
    Wireshark is a network protocol analysis program. It can be obtained from http://www.wireshark.org/. Wireshark is useful for troubleshooting more complex network infrastructure or security related issues. Our support staff will advise as to when it is necessary to capture a network trace for mor ...