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General Product Questions
There were 18 articles found in this category:
- How long is Arecont Vision's camera warranty?
Arecont Vision cameras come with a 3 year standard warranty effective June 1, 2012. The new 3 year warranty is identical to the previous 1 year warranty with the exception of the coverage term. The policy details can be viewed at web site at http://www.arecontvision.com/policy/limited-warranty.
- Default IP of Arecont Vision cameras
Arecont Vision cameras do not ship with a specific default IP address. However, the last known camera IP range will be 192.168.1.xx. You should set your computer IP to the same range to discover the camera easily. AV IP utility software or AV100 should be used for initial setup and discovery of ...
- How can I request an RMA for my camera?
All RMA requests should be submitted through our online support portal located at http://support.arecontvision.com/. To help prevent any delays in processing your RMA request, please contact our technical support team to troubleshoot the camera issue. If troubleshooting has not been performed, o ...
- How do I use the AV100 camera installer utility to find my camera?
Arecont Vision cameras can be configured either through the AV100 software or via the embedded web interface. The AV100 software is available both on the disc that comes in the box with the camera as well as on the Arecont Vision web site at http://www.arecontvision.com/softwares.php?attr=194 un ...
- How do I reset my camera to factory settings?
Resetting an Arecont Vision camera to factory settings can be achieved through the built-in web interface. Access the camera's web interface by typing the IP in your web browser. Under the Administration or System tab, click on Restore to Factory Default. Once the camera reboots, all settin ...
- How do I rotate my camera's video feed by 180 degrees?
Arecont Vision cameras can be rotated in two ways. The web interface of the camera allows for the quickest way to rotate the image by using the Flip or Rotate options located under the Settings or Image tab. Panoramic 180 degree cameras such as AV8180, 8185, 8185DN, 12186DN, or 20185DN will als ...
- Do Arecont Vision cameras work with wireless?
Arecont Vision cameras are fully compatible with wireless technologies. The major difficulty in implementing a wireless solution is dealing with bandwidth and stability of the wireless link. Due to network overhead with wireless, the actual available bandwidth may be much lower than the advertis ...
- My camera was damaged by water. Is this covered under my warranty?
No, water damage or damage caused by nature or an improper installation is not covered under our standard warranty. Cameras affected by this type of damage will incur an out of warranty repair fee assessed by the severity of the damage to the camera. Please submit an RMA request to receive an es ...
- Which network ports are used for Arecont Vision cameras?
Arecont Vision cameras operate on the following ports: 69 - TFTP 80 - HTTP 554 - RTP All cameras are also capable of configuring a secondary HTTP port for connectivity. This secondary port is set to 8080 by default. To reconfigure this port, access the 'Network' tab of the camera's web interfa ...
- Who can help provide design & blue print help?
For system designs requiring in-depth detail to pixel density, please contact the appropriate Field Applications Engineer for your territory. Your ISM or RSM can refer you to the FAE resource closest to you.
- How can I try or demo an Arecont Vision camera?
You can Loan a camera through our 30-Day Loaner Program This program requires you to provide collateral such as a Credit Card or utilize a "Service Account" based on a small Net30 account that is specifically used for: Loaners, Advance Replacements, and Purchasing of B-Stock Products.
- Do Arecont Vision cameras have a coax connection to connect a handheld video monitor?
Arecont Vision cameras do not have a coax connection for a handheld monitor. A PC or other device capable of processing the IP feed from the camera must be used to stream video. The camera's onboard web interface can be used for a very quick connection while the included AV100 or AV200 software ...
- How do I enable motion detection on my camera?
Motion detection can be enabled by a few different methods. a) Use AV100 to enable motion detection as described in the below related article. b) Access the web interface of the camera and click on the 'Motion Detection' button along the top menu bar. Motion detection can then be configured and ...
- How do I update firmware? What are the detail instructions?
Varying camera models use different firmware files. The camera model is listed in the file name of the firmware update file. DN model cameras and non DN cameras typically do not use the same firmware file for older cameras. Newly released camera models combine both DN and non DN models in to t ...
- What type of video compression is used in Arecont Vision cameras? What is H.264?
Arecont Vision cameras use Motion JPEG and H.264 depending on the model. For more detailed information on supported camera modes, please check camera specifications for individual models. H.264 compression is an algorithm which allows for reduced bandwidth while still retaining excellent image q ...
- Where can I find demo videos or images from Arecont Vision cameras?
Our image gallery is available here: Image Gallery. Our video gallery is available here: Video Gallery. Our sales team is also available to provide additional demo materials and information regarding our products using the contact information here: Regional Contacts.
- What is the maximum cable length I can use with an Arecont Vision camera?
Typical Ethernet 100Base-T has a maximum cable distance of 100 meters (328 feet). If longer cable runs are required, a switch or repeater should be used to extend the distance. Arecont Vision cameras do not require special cabling and operate within the constraints of any standard network device.
- How much bandwidth does an Arecont Vision camera use?
Bandwidth and storage vary greatly based on many factors such as resolution, compression, image quality, movement, frame rate, etc. On-board motion detection can also help reduce storage requirements by recording video only when motion has been detected. It is always best to use the Arecont Visi ...